Quality of Service
We are committed to delivering consistent quality of service and regard such consistency vital to our business operations. In order to ensure that the services provided to our clients are of the highest possible quality, we are committing to the following:One Business Day Response Time Commitment
Our guarantee to our clients is to respond to requests we receive within one business day. This applies to requests received through email and voice mail.One Year Warranty On Development Work
We commit to fix any defects found in our software for one year after the release date at no cost to the customer.
We think that it is only fair that software development customers receive at least the same quality that electronics hardware customers receive today.
We believe that a competent software developer should stand behind their work by fixing any defects that are found later.Satisfaction Promise
At the end of the day, what's important to us is that our customer is happy with our solutions and services. For that, we are willing to rise above technical details and see the big picture and understand that the customer has to be happy regardless of any minor details.
When it comes to customer satisfaction, we strive to see the forest in addition to the tree.If We Are Late, We Pay
We understand that our customers rely on the delivery date we promise them and sometimes their whole business depends on it.
In schedule-based delivery commitments that we make, we stand behind our schedule commitments by reducing the total cost by 2.5% for every week we're late past the promised date. If that doesn't work then we promise to make it up to the customer by providing more features, services or products at no charge that is agreeable to both of us.Qualified Software Architects
We believe that building a sky rise is not like building a dog house. As software technologies and responsibilities are increasing, there must be a role that is responsible for maintaing the conceptual integrity and consistency within the different parts of the system. At WebNova, we assign that role to a Software Architect.
The Software Architect is in charge of making all the important decisions that impact the ROI of the software and quality attributes such as maintainability, extensibility and scalability.
We have witnessed many projects fall apart and and countless dollars lost because there was no single point of responsibility in place to make all the major technological decisions and maintain the consistency, continuity and coherence of the application.
With WebNova, you can rest assured that there will always be a qualified software architect who is in charge of the quality of your solutions.
Our software architects have the necessary education and degrees as well as at least ten years of extensive industry experience developing and architecting software.